Background colour is not supported in the wiki markup, except when within panel contexts (see this link).

However, a panel will not allow specific highlighting of words.

To get this type of feature, it would first need to be added to the possible wiki markup actions in JIRA Core. Therefore, I would recommend raising a feature suggestion in the JRA project

So, your explanation is correct that background colors are not preserved.   I would definitely like this feature (and I'm sure the original submitter, and others would as well)

What would be involved in adding background color support?  (Our customers tend to "highlight" things in their emails which does change the background color.)

Great to hear

I believe that not all colours are supported within JIRA, but hopefully the end result is now a lot more useful

Regards
Matt

Oh, I figured it out.  I also needed to set Description to be wiki field... when support requests come in through service desk, the body of the request is put into the issue description.

Looks like (most) colors are being preserved.

Hi mmcmahon

I'm expecting that the colors are preserved.  I've switched the renderer for the comments field to be wiki rendered.  Would I need to re-index?  The comment is showing the bare wiki markup when just browsing the comment, and colors are not preserved.

Hi technical4

What are you expectations?

The color formatting, is able to work on the text color only, as it is not possible to alter the background color.

However, if you see any specific bugs related to this conversion, please raise them.

Regards

Matt

Hi markm820418057 

As a wiki rendered comment, that markup looks correct.

Is your field configuration, set to Default Renderer instead of Wiki Renderer for the Description / Comment field?

If so, and you prefer to retain the default (as-is) rendering, opposed to the wiki rendering, than I would recommend changing the Service Desk Email Request global setting to use plain text for incoming email, and not convert the html to wiki, as this would give a better result.

Regards

Matt

This is also affecting us.

Running JIRA Server 7.2.7, SD 3.2.7.

Color formatting not handled right.  Tickets come into the service desk and the body looks like this:

------------

{color:#1F497D}Good Morning Mark/Jim,{color}

{color:#1F497D} {color}

{color:#1F497D}Have you had a chance to look into the email below from yesterday?{color}

{color:#1F497D} {color}

{color:#1F497D}We are also seeing another issue in Renovations, and would like to request a small change.{color}

{color:#1F497D} {color}

We are running JIRA Server 7.2.4 and SD 3.2.7 and the color formatting for HTML still isn't handled right.  Are my expectations incorrect?

This is fixed, but for Server will require atleast JIRA 7.2.1