Preserve font color formatting in tickets created through email in Service Desk

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    • Type: Suggestion
    • Resolution: Fixed
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Our SASS service sends email/alerts to JIRA Service desk.  The alerts include HTML formatted text in red, bold, tables..etc.  However, a lot of these formatting are stripped away when JIRA Service Desk creates the ticket and important information are lost.  I am hoping this issue can be addressed soon as it's very important in our business use case to be able to preserve such formatting.  We are specifically looking for font color to be preserved.

       

      Example of HTML color formatting:

      <td BGCOLOR=#FF0000>

              Assignee:
              Unassigned
              Reporter:
              Shirley Tung
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: