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  1. Jira Service Management Cloud
  2. JSDCLOUD-4138

Preserve font color formatting in tickets created through email in Service Desk

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Details

    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Fixed
    • None
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Our SASS service sends email/alerts to JIRA Service desk.  The alerts include HTML formatted text in red, bold, tables..etc.  However, a lot of these formatting are stripped away when JIRA Service Desk creates the ticket and important information are lost.  I am hoping this issue can be addressed soon as it's very important in our business use case to be able to preserve such formatting.  We are specifically looking for font color to be preserved.

       

      Example of HTML color formatting:

      <td BGCOLOR=#FF0000>

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              Unassigned Unassigned
              9c065c335b0c Shirley Tung
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