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Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Currently, when a customer sends a email to created a new ticket in a Service Desk project, the content of the email will be converted to plain text.

Most customers are not aware of this behavior and may use rich text/HTML to organize the information they want to send to the support team.

Would be useful if JIRA Service Desk could handle the HTML instead of just convert it to plain text.

is related to

JSDCLOUD-4138 Preserve font color formatting in tickets created through email in Service Desk

JRACLOUD-61187 Allow HTML/Rich text formating in tickets created/commented through email

JSDSERVER-1942 Allow HTML/Rich text formatting in tickets created through email in Service Desk

relates to

JSDCLOUD-3296 JIRA Service Desk Mail Handler is appending numbers to URLs, Email Addresses, and Phone Numbers