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UIS:
19
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently, when a customer sends a email to created a new ticket in a Service Desk project, the content of the email will be converted to plain text.

Most customers are not aware of this behavior and may use rich text/HTML to organize the information they want to send to the support team.

Would be useful if JIRA Service Desk could handle the HTML instead of just convert it to plain text.

is related to

JSDSERVER-4138 Preserve font color formatting in tickets created through email in Service Desk

JRASERVER-61187 Allow HTML/Rich text formatting in tickets created/commented through email

QUALITY-40 Loading...

SDENG-707 Loading...

relates to

JSDSERVER-3296 JIRA Service Desk Mail Handler is appending numbers to URLs, Email Addresses, and Phone Numbers

JSDCLOUD-1942 Allow HTML/Rich text formating in tickets created through email in Service Desk

(1 relates to, 3 mentioned in)

Allow HTML/Rich text formatting in tickets created through email in Service Desk