Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1928

Allow admin to configure default tab for Comment field

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The default tab for Comment field is set to Respond to customer, whereby users may accidentally write a comment that a customer should not see.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
	<li class="js-sd-external-comment active ">
		<a>Respond to customer</a>
	</li>
	<li class="js-sd-internal-comment inactive">
		<a>Internal comment</a>
	</li>
</ul>

            [JSDSERVER-1928] Allow admin to configure default tab for Comment field

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012170 ] New: JAC Suggestion Workflow 3 [ 3647220 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665979 ] New: JAC Suggestion Workflow [ 3012170 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325024 ] New: Confluence Workflow - Public Facing v4 [ 2665979 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053097 ] New: JSD Suggestion Workflow - TEMP [ 2325024 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048126 ] New: JSD Suggestion Workflow [ 2053097 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280069 ] New: JSD Suggestion Workflow - TEMP [ 2048126 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            The default tab for Comment field is set to *Respond to customer*, whereby users may accidentally write a comment that a customer should not see.

            h3. Suggested Solution
            Allow user to choose default tab for Comment field.
            {code}
            <ul id="sd-comment-tabs" class="tabs horizontal">
            <li class="js-sd-external-comment active ">
            <a>Respond to customer</a>
            </li>
            <li class="js-sd-internal-comment inactive">
            <a>Internal comment</a>
            </li>
            </ul>
            {code}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1928].
              {panel}

            h3. Problem Definition
            The default tab for Comment field is set to *Respond to customer*, whereby users may accidentally write a comment that a customer should not see.

            h3. Suggested Solution
            Allow user to choose default tab for Comment field.
            {code}
            <ul id="sd-comment-tabs" class="tabs horizontal">
            <li class="js-sd-external-comment active ">
            <a>Respond to customer</a>
            </li>
            <li class="js-sd-internal-comment inactive">
            <a>Internal comment</a>
            </li>
            </ul>
            {code}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1928 [ JSDCLOUD-1928 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 874055 ] New: JSD Suggestion Workflow [ 1280069 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              cchan Chung Park Chan
              Votes:
              4 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: