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  1. Jira Service Management Data Center
  2. JSDSERVER-1903

JIRA created issues for a Service Desk should be searchable in JQL for request-channel-type

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, issues created in the portal or email can be included in JQL filters for request-channel-type, but it does not work for jira.

            [JSDSERVER-1903] JIRA created issues for a Service Desk should be searchable in JQL for request-channel-type

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011645 ] New: JAC Suggestion Workflow 3 [ 3649144 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664821 ] New: JAC Suggestion Workflow [ 3011645 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325741 ] New: Confluence Workflow - Public Facing v4 [ 2664821 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053656 ] New: JSD Suggestion Workflow - TEMP [ 2325741 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048819 ] New: JSD Suggestion Workflow [ 2053656 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279753 ] New: JSD Suggestion Workflow - TEMP [ 2048819 ]
            jonah (Inactive) made changes -
            Description Original: Currently, issues created in the portal or email can be included in JQL filters for request-channel-type, but it does not work for jira. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1903].
              {panel}

            Currently, issues created in the portal or email can be included in JQL filters for request-channel-type, but it does not work for jira.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1903 [ JSDCLOUD-1903 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 871875 ] New: JSD Suggestion Workflow [ 1279753 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Link New: This issue is related to JSD-1247 [ JSD-1247 ]

              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
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              2 Vote for this issue
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              2 Start watching this issue

                Created:
                Updated:
                Resolved: