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  1. Jira Service Management Data Center
  2. JSDSERVER-1308

Allow user to retrieve issues based on Service Desk request Channel

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    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In the view issue page, there is a section of Service Desk Request that shows the information of Request type, Customer status, and Channel. Currently it's not possible to retrieve list of issues based on Channel in issue navigator using JQL.

      It'll be great to be able to search issues based on Channel to differentiate issues created from JIRA or customer portal.
      Attachment below

      In the database, the following query only lists down the issues created from "Portal"

      SELECT * FROM entity_property WHERE PROPERTY_KEY='request.channel.type';
      

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              Unassigned Unassigned
              azuhra Aqqiela
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