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  1. Jira Service Management Cloud
  2. JSDCLOUD-1903

JIRA created issues for a Service Desk should be searchable in JQL for request-channel-type

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Details

    • Suggestion
    • Resolution: Fixed
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    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, issues created in the portal or email can be included in JQL filters for request-channel-type, but it does not work for jira.

      Attachments

        Issue Links

          derived from

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1365 request.channel.type issue property is not searchable

          • Low - Low priority issues
          • Closed
          duplicates

          Suggestion - JSDCLOUD-1308 Allow user to retrieve issues based on Service Desk request Channel

          • Closed
          is related to

          Suggestion - JSDCLOUD-1247 Add Ability to Report on Issue Created Channel

          • Closed

          Suggestion - JSDSERVER-1903 JIRA created issues for a Service Desk should be searchable in JQL for request-channel-type

          • Closed

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              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: