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  1. Jira Service Management Data Center
  2. JSDSERVER-1874

External customers and outgoing (SMTP) mail configuration in cloud

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a support team member I am looking for a solution to serve our internal and especially our external customers.

      I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

      I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

      I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

      Best Regards,

      Kimmo Häyrinen

          Form Name

            [JSDSERVER-1874] External customers and outgoing (SMTP) mail configuration in cloud

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012592 ] New: JAC Suggestion Workflow 3 [ 3646166 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666119 ] New: JAC Suggestion Workflow [ 3012592 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321555 ] New: Confluence Workflow - Public Facing v4 [ 2666119 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051964 ] New: JSD Suggestion Workflow - TEMP [ 2321555 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047360 ] New: JSD Suggestion Workflow [ 2051964 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279346 ] New: JSD Suggestion Workflow - TEMP [ 2047360 ]
            jonah (Inactive) made changes -
            Description Original: As a support team member I am looking for a solution to serve our internal and especially our external customers.

            I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

            I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

            I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

            Best Regards,

            Kimmo Häyrinen             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1874].
              {panel}

            As a support team member I am looking for a solution to serve our internal and especially our external customers.

            I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

            I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

            I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

            Best Regards,

            Kimmo Häyrinen
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1874 [ JSDCLOUD-1874 ]

              Unassigned Unassigned
              a03d3037bdde Koo Hoo
              Votes:
              6 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: