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  1. Jira Service Management Data Center
  2. JSDSERVER-1874

External customers and outgoing (SMTP) mail configuration in cloud

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a support team member I am looking for a solution to serve our internal and especially our external customers.

      I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

      I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

      I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

      Best Regards,

      Kimmo Häyrinen

            [JSDSERVER-1874] External customers and outgoing (SMTP) mail configuration in cloud

            Brett Haffener added a comment -

            I would vote for being able to setup an external SMTP server for Jira Cloud.

            Brett Haffener added a comment - I would vote for being able to setup an external SMTP server for Jira Cloud.

            Kenneth Föll added a comment -

            Hello, 

            is it still not possible to configure the outgoing mail SMTP in the cloud version of Jira SM? 

             

            Thank you in advance for your response! 

             

            Cheers, 

            Kenneth Föll 

            Kenneth Föll added a comment - Hello,  is it still not possible to configure the outgoing mail SMTP in the cloud version of Jira SM?    Thank you in advance for your response!    Cheers,  Kenneth Föll 
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012592 ] New: JAC Suggestion Workflow 3 [ 3646166 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666119 ] New: JAC Suggestion Workflow [ 3012592 ]

            Jaime D Romo added a comment -

            Our internal email server was changed, and this disabled all outgoing mail. The only help I could find was to edit the SMTP outgoing mail settings. Since this is not possible. I'm at a loss. 

            Jaime D Romo added a comment - Our internal email server was changed, and this disabled all outgoing mail. The only help I could find was to edit the SMTP outgoing mail settings. Since this is not possible. I'm at a loss. 
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321555 ] New: Confluence Workflow - Public Facing v4 [ 2666119 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

            Maksim Smetannikov added a comment -

            UP!

            Maksim Smetannikov added a comment - UP!

              Unassigned Unassigned
              a03d3037bdde Koo Hoo
              Votes:
              6 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: