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  1. Jira Service Management Cloud
  2. JSDCLOUD-1874

External customers and outgoing (SMTP) mail configuration in cloud

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a support team member I am looking for a solution to serve our internal and especially our external customers.

      I have set up your cloud solution Service Desk. I have read documentation, faqs, googled etc. but my three days experience does not pull out an answer to my questions.

      I want external customers to have possibility to send and receive email to/from system. So far I haven't figured out how to get emails going to (again external)customers from our pre-defined email address sent by Jira SD system. Incoming mail works as expected. There's no option to configure outgoing mail server. Why?

      I do not care what is the way to solve this inside your cloud but it is a show stopper for us if it is not possible.

      Best Regards,

      Kimmo Häyrinen

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          is related to

          Suggestion - JSDSERVER-1874 External customers and outgoing (SMTP) mail configuration in cloud

          • Closed
          relates to

          Suggestion - JSDCLOUD-2075 Provide a separate Outgoing Mail Server configuration for Service Desk

          • Reviewing

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              jdcruz Jason D'Cruz
              a03d3037bdde Koo Hoo
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