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  1. Jira Service Management Data Center
  2. JSDSERVER-1873

Notification on Internal Comments to Collaborators added as Request Participant

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour

      • If a Collaborator is added as Request Participant, the Collaborator will not receive notification for Internal Comments

      Feature Request

      • Collaborator should still receive notification for Internal Comments even if he is added as Request Participant on a ticket

            [JSDSERVER-1873] Notification on Internal Comments to Collaborators added as Request Participant

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011976 ] New: JAC Suggestion Workflow 3 [ 3647060 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665615 ] New: JAC Suggestion Workflow [ 3011976 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325238 ] New: Confluence Workflow - Public Facing v4 [ 2665615 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]

            Alex Zoric added a comment -

            Has this been resolved or is there a workaround? 

            I am currently in a situation where this is causing a problem.

            Any suggestions appreciated.  

            Alex Zoric added a comment - Has this been resolved or is there a workaround?  I am currently in a situation where this is causing a problem. Any suggestions appreciated.  
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053226 ] New: JSD Suggestion Workflow - TEMP [ 2325238 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048273 ] New: JSD Suggestion Workflow [ 2053226 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280331 ] New: JSD Suggestion Workflow - TEMP [ 2048273 ]
            jonah (Inactive) made changes -
            Description Original: h3. Current Behaviour
            * If a *Collaborator* is added as *Request Participant*, the *Collaborator* will not receive notification for *Internal Comments*

            h3. Feature Request
            * *Collaborator* should still receive notification for *Internal Comments* even if he is added as *Request Participant* on a ticket

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1873].
              {panel}

            h3. Current Behaviour
            * If a *Collaborator* is added as *Request Participant*, the *Collaborator* will not receive notification for *Internal Comments*

            h3. Feature Request
            * *Collaborator* should still receive notification for *Internal Comments* even if he is added as *Request Participant* on a ticket

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1873 [ JSDCLOUD-1873 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: