• Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.0
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA fields created by Service Desk are marked as managed fields, as a result admins can't delete these fields even if not associated to any time metric.

      Provide a way to remove these from the system.

            [JSDSERVER-186] Allow JIRA admins to delete an SLA custom field

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010598 ] New: JAC Suggestion Workflow 3 [ 3648007 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663911 ] New: JAC Suggestion Workflow [ 3010598 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322625 ] New: Confluence Workflow - Public Facing v4 [ 2663911 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052333 ] New: JSD Suggestion Workflow - TEMP [ 2322625 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047890 ] New: JSD Suggestion Workflow [ 2052333 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279764 ] New: JSD Suggestion Workflow - TEMP [ 2047890 ]
            jonah (Inactive) made changes -
            Description Original: SLA fields created by Service Desk are marked as managed fields, as a result admins can't delete these fields even if not associated to any time metric.

            Provide a way to remove these from the system.
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-186].
              {panel}

            SLA fields created by Service Desk are marked as managed fields, as a result admins can't delete these fields even if not associated to any time metric.

            Provide a way to remove these from the system.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-186 [ JSDCLOUD-186 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 587807 ] New: JSD Suggestion Workflow [ 1279764 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Gilmore Davidson (Inactive) made changes -
            Fix Version/s New: 2.0 [ 45695 ]
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              miruflin Michael Ruflin (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: