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  1. Jira Service Management Data Center
  2. JSDSERVER-116

Allowing project-admins to make new SLA metrics is bad for administrators

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 2.0
    • None
    • SLA

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Creation of new SLA metrics should be restricted. It's creating a new customfield each time a Project Admin makes one.

      This can easily get out of control with more and more Service Desks, and then your custom field name space becomes whacky.

      This impacts areas such as JQL where autocomplete list looks super-long.

          Form Name

            [JSDSERVER-116] Allowing project-admins to make new SLA metrics is bad for administrators

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305298 ] New: JAC Bug Workflow v3 [ 3125771 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059247 ] New: JSD Bug Workflow v5 - TEMP [ 2305298 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056658 ] New: JSD Bug Workflow v5 [ 2059247 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956368 ] New: JSD Bug Workflow v5 - TEMP [ 2056658 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616085 ] New: JSD Bug Workflow v5 [ 1956368 ]
            jonah (Inactive) made changes -
            Description Original: Creation of new SLA metrics should be restricted. It's creating a new customfield each time a Project Admin makes one.

            This can easily get out of control with more and more Service Desks, and then your custom field name space becomes whacky.

            This impacts areas such as JQL where autocomplete list looks super-long.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-116].
              {panel}

            Creation of new SLA metrics should be restricted. It's creating a new customfield each time a Project Admin makes one.

            This can easily get out of control with more and more Service Desks, and then your custom field name space becomes whacky.

            This impacts areas such as JQL where autocomplete list looks super-long.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-116 [ JSDCLOUD-116 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603289 ] New: JSD Bug Workflow v4 [ 1616085 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399196 ] New: JSD Bug Workflow v2 [ 1603289 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 578907 ] New: JSD Bug Workflow [ 1399196 ]

              Unassigned Unassigned
              a38518e05741 David Yu
              Affected customers:
              12 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: