-
Suggestion
-
Resolution: Fixed
-
9
-
17
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Steps to Reproduce:
- Create two Service Desk Project.
- Set the Custom Portal Logo for both project.
- Check the Project Portal to see if the logo is applied.
- Navigate to the Main Portal or Help Center.
<JIRA Base URL>/servicedesk/customer/portal
Expected Result:
- The Logo will appear beside the Portal Title.
Actual Result:
- No logo is showing beside the Portal Title.
Notes:
- On JIRA Service Desk 2.3.5 the portal is showing.
- is related to
-
- Closed
-
- Gathering Interest
- relates to
-
- Closed
-
- Closed
- is duplicated by
-
JSMDC-6197 You do not have permission to view this issue
[JSDSERVER-1836] Portal Logo to be Shown at the Main Portal
Hello luca.sokoll,
i've added them. If you have tried it, i hope you have cleared your browser cache.
The added code is copied from the JIRA Service Desk 3.0 template files.
<span class="cv-portal-round-logo aui-avatar aui-avatar-project aui-avatar-medium"> <span class="aui-avatar-inner"> <img src="{$portal.logoUrl}" class="cv-portal-round-logo-img"/> </span> </span>
Regards,
Tim
Luca Sokoll
added a comment - Tim - can you provide a screenshot(s) of this that shows it working for you?
Luca Sokoll
added a comment - Tim - can you provide a screenshot(s) of this that shows it working for you? Currently i'm playing with Service Desk 3.1.
Step 1: Disable the Smart Portal and show the old design without logos but with description
https://jira.example.com/secure/admin/SiteDarkFeatures!default.jspa
# Add sd.global.portal.rt.search.disabled
Source: JSD-3898
Step 2: Change .visiblePortals template in cv-visible-portals.soy
/**
* List of visible portals
* @param visiblePortals
*/
{template .visiblePortals}
<div class="cv-visible-portals">
{if length($visiblePortals)}
<div class="cv-visible-portals-list">
{foreach $portalGroup in $visiblePortals}
{foreach $portal in $portalGroup}
<div class="cv-visible-portal">
{if $portal}
<div class="cv-portal-item {if not $portal.logoUrl}cv-portal-no-logo{/if}">
<!-- Custom Code Start -->
<span class="cv-portal-round-logo aui-avatar aui-avatar-project aui-avatar-medium">
<span class="aui-avatar-inner">
<img src="{$portal.logoUrl}" class="cv-portal-round-logo-img"/>
</span>
</span>
<!-- Custom Code End -->
<div class="cv-portal-info">
<a class="js-portal cv-portal-item-link" data-id="{$portal.id}" href="{$portal.portalBaseUrl}">
<span class="cv-portal-name cv-portal-link">{$portal.name}</span>
</a>
{if $portal.description}
<div class="cv-portal-desc">{$portal.description |noAutoescape}</div>
{/if}
</div>
</div>
{/if}
</div>
{/foreach}
{/foreach}
</div>
{else}
<p>{getText('sd.customerview.allportals.no.portals.message')}</p>
{/if}
</div>
{/template}
What i not understand, that all old Service Desk design stuff is still in the code and available and Atlassian is ignoring that people dislike the very clean and simple design.
Don't forget to clear the browser cache.
Screenshot
Regards,
Tim
Angela Tran
added a comment - Has anyone found a workaround to bring back the logos for JSD 3.1? Please bring this back - we have 15 service desks and really need the logos - removing these sucks for enterprise 
this sucks guys - sort it out!!!!
C Roser
added a comment - Tim's suggestion unfortunately will not work for Jira SD 3.x.
I'm currently testing my workaround for V 3.19 and will post it here if it is successful.
C Roser
added a comment - Tim's suggestion unfortunately will not work for Jira SD 3.x.
I'm currently testing my workaround for V 3.19 and will post it here if it is successful. I also like the portal icons and it makes the customer portal look better than only a portal with text.
I'm currently in the upgrade testing of our JSD from 2.3 to 2.5 and try to find workarounds for outstanding bugs / suggestions...
When you extract the plugin and edit the template file you can bring back the portal icons 
Found the following line
...
{if not isFeatureEnabled('sd.remove.logo.roundness')}
...
Remove the not, safe the file and put all again into a jar file and upload the changed file to JIRA
I just want to reiterate what others have said about this. Having the logos really helps our users to navigate more easily. Please bring them back.
Attached is what ours looked like before the upgrade.
After a bit of testing and searching, i got it working for JIRA Service Desk 3.2.
It seems that Service Desk 3.2 renders the portal different than 3.1 and didn't use the .soy file.
The portal seems be generated from customerportal.bundle.js which is in the jira-servicedesk-3.2.0-139 root folder.
To make the file a bit more readable i used: http://jsbeautifier.org
The line that needs to be changed is 16345:
Here is the complete customized line:
You will see that it uses the same tags as in the .soy file.
Regards,
Tim