Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3898

Smart portal does not allow for displaying of portal descriptions when viewing all available Service Desk portals

XMLWordPrintable

    • 1
    • 8
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      As of JSD 3.1.0-OD-01, the portal view was changed when viewing all potential service desks. No longer are descriptions of all present service desks, rather, a list of popular / recent service desks exists now.

      Environment

      JSD Cloud 3.1.0-OD-01
      JSD Server 3.1.7

      Steps to Reproduce

      1. Create two or more Service Desks
      2. View all available portals by loading https://instancename.atlassian.net/servicedesk/customer/portals

      Expected Results

      A list of all portals with descriptions should be visible

      Actual Results

      A list of popular and recent portals is displayed

      Notes

      With this new view, it leaves a lot of guess work on the part of the user / customer. While there is a search available, the user / customer may not know what he / she is searching for.

      Workaround

      This can currently be disabled as pointed out in the support readiness document Support Readiness - Smart Portal

      TURN ON the sd.global.portal.rt.search.disabled dark feature. The portal will revert back to the old design.

      NOTE Disabled the Smart Portal renders the Customize button unusable.

            [JSDSERVER-3898] Smart portal does not allow for displaying of portal descriptions when viewing all available Service Desk portals

            Failan Jenkins made changes -
            Remote Link Original: This issue links to "JSDS-6197 (Bulldog)" [ 485595 ] New: This issue links to "JSMDC-6197 (JIRA Server (Bulldog))" [ 485595 ]
            Chris Morgan (Inactive) made changes -
            Labels Original: affects-server New: affects-server not-fixed-in-cloud
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530461 ]
            Charlie Marriott made changes -
            Fix Version/s New: 4.15.0 [ 93602 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "JSDS-6197 (Bulldog)" [ 485595 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012755 ] New: JAC Suggestion Workflow 3 [ 3650450 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664931 ] New: JAC Suggestion Workflow [ 3012755 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8

              Unassigned Unassigned
              mlavender mlavender (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: