Smart portal does not allow for displaying of portal descriptions when viewing all available Service Desk portals

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      As of JSD 3.1.0-OD-01, the portal view was changed when viewing all potential service desks. No longer are descriptions of all present service desks, rather, a list of popular / recent service desks exists now.

      Environment

      JSD Cloud 3.1.0-OD-01
      JSD Server 3.1.7

      Steps to Reproduce

      1. Create two or more Service Desks
      2. View all available portals by loading https://instancename.atlassian.net/servicedesk/customer/portals

      Expected Results

      A list of all portals with descriptions should be visible

      Actual Results

      A list of popular and recent portals is displayed

      Notes

      With this new view, it leaves a lot of guess work on the part of the user / customer. While there is a search available, the user / customer may not know what he / she is searching for.

      Workaround

      This can currently be disabled as pointed out in the support readiness document Support Readiness - Smart Portal

      TURN ON the sd.global.portal.rt.search.disabled dark feature. The portal will revert back to the old design.

      NOTE Disabled the Smart Portal renders the Customize button unusable.

            Assignee:
            Unassigned
            Reporter:
            mlavender (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: