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Suggestion
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Resolution: Fixed
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1
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8
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
As of JSD 3.1.0-OD-01, the portal view was changed when viewing all potential service desks. No longer are descriptions of all present service desks, rather, a list of popular / recent service desks exists now.
Environment
JSD Cloud 3.1.0-OD-01
JSD Server 3.1.7
Steps to Reproduce
- Create two or more Service Desks
- View all available portals by loading https://instancename.atlassian.net/servicedesk/customer/portals
Expected Results
A list of all portals with descriptions should be visible
Actual Results
A list of popular and recent portals is displayed
Notes
With this new view, it leaves a lot of guess work on the part of the user / customer. While there is a search available, the user / customer may not know what he / she is searching for.
Workaround
This can currently be disabled as pointed out in the support readiness document Support Readiness - Smart Portal
TURN ON the sd.global.portal.rt.search.disabled dark feature. The portal will revert back to the old design.
NOTE Disabled the Smart Portal renders the Customize button unusable.
- relates to
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JSDCLOUD-3898 Smart portal does not allow for displaying of portal descriptions when viewing all available Service Desk portals
- Closed
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JSDSERVER-1836 Portal Logo to be Shown at the Main Portal
- Closed
- is duplicated by
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JSMDC-6197 Loading...
- is related to
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JST-202633 Loading...
- mentioned in
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