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  1. Jira Service Management Data Center
  2. JSDSERVER-3898

Smart portal does not allow for displaying of portal descriptions when viewing all available Service Desk portals

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      Summary

      As of JSD 3.1.0-OD-01, the portal view was changed when viewing all potential service desks. No longer are descriptions of all present service desks, rather, a list of popular / recent service desks exists now.

      Environment

      JSD Cloud 3.1.0-OD-01
      JSD Server 3.1.7

      Steps to Reproduce

      1. Create two or more Service Desks
      2. View all available portals by loading https://instancename.atlassian.net/servicedesk/customer/portals

      Expected Results

      A list of all portals with descriptions should be visible

      Actual Results

      A list of popular and recent portals is displayed

      Notes

      With this new view, it leaves a lot of guess work on the part of the user / customer. While there is a search available, the user / customer may not know what he / she is searching for.

      Workaround

      This can currently be disabled as pointed out in the support readiness document Support Readiness - Smart Portal

      TURN ON the sd.global.portal.rt.search.disabled dark feature. The portal will revert back to the old design.

      NOTE Disabled the Smart Portal renders the Customize button unusable.

              Unassigned Unassigned
              mlavender mlavender (Inactive)
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                Created:
                Updated:
                Resolved: