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  1. Jira Service Management Data Center
  2. JSDSERVER-2198

Each Service Desk Project To Have Icon At Help Center

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Some organisations have high number of JIRA Service Desks projects and this number is growing.
      There is a lot of text on that page, and to a user who is not super comfortable in the environment (often the people who are seeing support) it can be a little intimidating. The icon represents a point of reference or a "brand" a user can look for when they visit the desk.
      There are many users raising tickets in the wrong JIRA Service Desk project. So this change might compound that issue.
      When organisation has many SD projects, icons make it much quicker to find the right one

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        Issue Links

          is related to

          Suggestion - JSDSERVER-1836 Portal Logo to be Shown at the Main Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-2198 Each Service Desk Project To Have Icon At Help Center

          • Closed

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

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                Updated:
                Resolved:

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