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  1. Jira Service Management Data Center
  2. JSDSERVER-2198

Each Service Desk Project To Have Icon At Help Center

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Some organisations have high number of JIRA Service Desks projects and this number is growing.
      There is a lot of text on that page, and to a user who is not super comfortable in the environment (often the people who are seeing support) it can be a little intimidating. The icon represents a point of reference or a "brand" a user can look for when they visit the desk.
      There are many users raising tickets in the wrong JIRA Service Desk project. So this change might compound that issue.
      When organisation has many SD projects, icons make it much quicker to find the right one

            [JSDSERVER-2198] Each Service Desk Project To Have Icon At Help Center

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011728 ] New: JAC Suggestion Workflow 3 [ 3646865 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665069 ] New: JAC Suggestion Workflow [ 3011728 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322555 ] New: Confluence Workflow - Public Facing v4 [ 2665069 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052723 ] New: JSD Suggestion Workflow - TEMP [ 2322555 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048877 ] New: JSD Suggestion Workflow [ 2052723 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279603 ] New: JSD Suggestion Workflow - TEMP [ 2048877 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition

            Some organisations have high number of JIRA Service Desks projects and this number is growing.
            There is a lot of text on that page, and to a user who is not super comfortable in the environment (often the people who are seeing support) it can be a little intimidating. The icon represents a point of reference or a "brand" a user can look for when they visit the desk.
            There are many users raising tickets in the wrong JIRA Service Desk project. So this change might compound that issue.
            When organisation has many SD projects, icons make it much quicker to find the right one             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2198].
              {panel}

            h3. Problem Definition

            Some organisations have high number of JIRA Service Desks projects and this number is growing.
            There is a lot of text on that page, and to a user who is not super comfortable in the environment (often the people who are seeing support) it can be a little intimidating. The icon represents a point of reference or a "brand" a user can look for when they visit the desk.
            There are many users raising tickets in the wrong JIRA Service Desk project. So this change might compound that issue.
            When organisation has many SD projects, icons make it much quicker to find the right one
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2198 [ JSDCLOUD-2198 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 933190 ] New: JSD Suggestion Workflow [ 1279603 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Joseph Huynh (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: