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  1. Jira Service Management Data Center
  2. JSDSERVER-1804

Automation to Alert or Close inactive issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Feature Request

      • Ability to notify customer when they do not respond, one hour after the status gets Waiting to Customer and 24 hours after the status gets To Do
      • Ability to close a request after a period of time if customer don't respond to it.

          Form Name

            [JSDSERVER-1804] Automation to Alert or Close inactive issues

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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976535 ]
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              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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                Created:
                Updated: