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  1. Jira Service Management Cloud
  2. JSDCLOUD-1804

Automation to Alert or Close inactive issues

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Feature Request

      • Ability to notify customer when they do not respond, one hour after the status gets Waiting to Customer and 24 hours after the status gets To Do
      • Ability to close a request after a period of time if customer don't respond to it.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-1861 Automation to comment then close a ticket when no response

          • Closed

          Suggestion - JSDSERVER-1804 Automation to Alert or Close inactive issues

          • Gathering Interest
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              13 Vote for this issue
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              15 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: