Automation to Alert or Close inactive issues

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Feature Request

      • Ability to notify customer when they do not respond, one hour after the status gets Waiting to Customer and 24 hours after the status gets To Do
      • Ability to close a request after a period of time if customer don't respond to it.

              Assignee:
              Unassigned
              Reporter:
              Janice Alor (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated: