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  1. Jira Service Management Data Center
  2. JSDSERVER-1804

Automation to Alert or Close inactive issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Feature Request

      • Ability to notify customer when they do not respond, one hour after the status gets Waiting to Customer and 24 hours after the status gets To Do
      • Ability to close a request after a period of time if customer don't respond to it.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-1861 Automation to comment then close a ticket when no response

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1804 Automation to Alert or Close inactive issues

          • Closed

          Activity

            People

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              16 Start watching this issue

              Dates

                Created:
                Updated:

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