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  1. Jira Service Management Data Center
  2. JSDSERVER-178

Use of dynamic fields on forms

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer facing Service Desks often need to cater to a variety of problems that are similar in nature. Many Service Desk type solutions offer the ability for forms to be dynamic, so that the options chosen in one form, display different options in subsequent fields.

      Suggested Solution

      JIRA Service Desk should provide some form of functionality to create 'advanced' forms that can be customised to allow dynamic functionality.

      Workaround

      Add-On vendors provide this behaviour, for example: Extension (aka Service Pack for JSD)

          Form Name

            [JSDSERVER-178] Use of dynamic fields on forms

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            Labels Original: affects-cloud affects-server portal-fields sdt New: affects-cloud affects-server portal-fields ril sdt
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976415 ]
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              Unassigned Unassigned
              45e3847df419 Paul Nowak
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                Created:
                Updated: