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  1. Jira Service Management Data Center
  2. JSDSERVER-1751

Users with role "Service desk customers" cannot browse any Jira project

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      Our Jira instance contains many public project (browse rights are provided to anyone) and Service Desk. As soon as our customer is logged into Service Desk, he is always redirected to customer portal. He has to log off to be able to browse public project.

      It was not the case in 2.1.

      To reproduce:

      • create a service desk customer
      • create a Jira project, create at least one issue and provide browse rights to 'Anyone'
      • log into Service Desk using customer account
      • try to browse Jira project issues

          Form Name

            [JSDSERVER-1751] Users with role "Service desk customers" cannot browse any Jira project

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304988 ] New: JAC Bug Workflow v3 [ 3125143 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058907 ] New: JSD Bug Workflow v5 - TEMP [ 2304988 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056275 ] New: JSD Bug Workflow v5 [ 2058907 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955782 ] New: JSD Bug Workflow v5 - TEMP [ 2056275 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615732 ] New: JSD Bug Workflow v5 [ 1955782 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602883 ] New: JSD Bug Workflow v4 [ 1615732 ]
            Marty (Inactive) made changes -
            Component/s New: Licensing [ 44395 ]
            Component/s Original: ABP [ 34791 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398665 ] New: JSD Bug Workflow v2 [ 1602883 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 849484 ] New: JSD Bug Workflow [ 1398665 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              9882e0912f61 jdcoffre
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: