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  1. Jira Service Management Data Center
  2. JSDSERVER-1747

JIRA Service Desk plugin upgrades reset the Message Threshold limit in the Advanced mail loop detection configuration

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      The message threshold limit needs to be set to 0 in our configuration (otherwise we experience the BAD error described here: https://confluence.atlassian.com/display/JIRAKB/BAD+Command+Argument+Error+when+creating+issue+via+email+with+Microsoft+Exchange) Everytime we do an update to JIRA Service Desk, the threshold limit is reset to 5 which causes the error to return. This started with one of the 2.3.* releases: Installed add-ons jira-email-processor-plugin (com.atlassian.jira.jira-email-processor-plugin), jira-issue-nav-components (com.atlassian.jira.jira-issue-nav-components), Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin) - bundled with add-on JIRA Service Desk Feb 23 2015 9:07:56 PM

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            [JSDSERVER-1747] JIRA Service Desk plugin upgrades reset the Message Threshold limit in the Advanced mail loop detection configuration

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305051 ] New: JAC Bug Workflow v3 [ 3125619 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058972 ] New: JSD Bug Workflow v5 - TEMP [ 2305051 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056350 ] New: JSD Bug Workflow v5 [ 2058972 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955889 ] New: JSD Bug Workflow v5 - TEMP [ 2056350 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615463 ] New: JSD Bug Workflow v5 [ 1955889 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: warranty New: affects-server warranty
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602319 ] New: JSD Bug Workflow v4 [ 1615463 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398379 ] New: JSD Bug Workflow v2 [ 1602319 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 849122 ] New: JSD Bug Workflow [ 1398379 ]
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 2.4.1 [ 53595 ]
            Fix Version/s Original: 2.3.6 [ 53592 ]

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              pwieckiewicz Paul Biagio
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: