[JSDSERVER-1747] JIRA Service Desk plugin upgrades reset the Message Threshold limit in the Advanced mail loop detection configuration

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 2.4.1, 2.5-OD-02
Affects Version/s: 2.3, 2.3.1, 2.3.2, 2.3.3, 2.3.4, 2.3.5
Component/s: Email - Incoming
Labels:
- affects-server
- warranty

Bug Fix Policy:
View Atlassian Server bug fix policy

The message threshold limit needs to be set to 0 in our configuration (otherwise we experience the BAD error described here: https://confluence.atlassian.com/display/JIRAKB/BAD+Command+Argument+Error+when+creating+issue+via+email+with+Microsoft+Exchange) Everytime we do an update to JIRA Service Desk, the threshold limit is reset to 5 which causes the error to return. This started with one of the 2.3.* releases: Installed add-ons jira-email-processor-plugin (com.atlassian.jira.jira-email-processor-plugin), jira-issue-nav-components (com.atlassian.jira.jira-issue-nav-components), Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin) - bundled with add-on JIRA Service Desk Feb 23 2015 9:07:56 PM

is duplicated by

JSDSERVER-3112 JIRA application restarts reset the Message Threshold in JIRA

Closed

relates to

JRASERVER-43085 BAD Command Argument Error with Microsoft Exchange (Germany Language)

Closed

was cloned as: SLR-186 Failed to load

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Assignee:: Diep Ngoc Trinh (Inactive)

Reporter:: Paul Biagio

Affected customers:: 1 This affects my team

Watchers:: 2 Start watching this issue

Created:: 07/Apr/2015 3:38 PM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 27/May/2015 6:02 AM

Jira Service Management Data Center

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