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Bug
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Resolution: Fixed
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Low
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None
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Steps to Reproduce:
- Have a JSD project
- Visit the customer portal
- Select the issue to create
- Fill out the fields
- Hit Create (and keep hiting Create until the window closes)
See screencast: http://screencast.com/t/kVnq50ajo
Expected Results:
JSD would disable the Create button and keep it that way until the entire creating process is done.
Actual Results:
JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue).
Workaround:
Wait for JSD to dismiss that window.
Add-on Version:
JIRA Service Desk v2.4-OD-05-001-D20150322T231214
- derived from
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JSDSERVER-407 duplicate issues created when clicking on create button multiple times
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- Closed
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- relates to
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JSDCLOUD-1745 Service Desk creating duplicate tickets
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- Closed
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- is cloned by
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DESK-4123 Failed to load
[JSDSERVER-1745] Service Desk creating duplicate tickets
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2305219 ] | New: JAC Bug Workflow v3 [ 3125723 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Workflow | Original: JSD Bug Workflow v5 [ 2059160 ] | New: JSD Bug Workflow v5 - TEMP [ 2305219 ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056564 ] | New: JSD Bug Workflow v5 [ 2059160 ] |
Workflow | Original: JSD Bug Workflow v5 [ 1956188 ] | New: JSD Bug Workflow v5 - TEMP [ 2056564 ] |
Workflow | Original: JSD Bug Workflow v4 [ 1615503 ] | New: JSD Bug Workflow v5 [ 1956188 ] |
Description |
Original:
*Steps to Reproduce:*
# Have a JSD project # Visit the customer portal # Select the issue to create # Fill out the fields # Hit Create (and keep hiting Create until the window closes) See screencast: http://screencast.com/t/kVnq50ajo *Expected Results:* JSD would disable the Create button and keep it that way until the entire creating process is done. *Actual Results:* JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue). *Workaround:* Wait for JSD to dismiss that window. *Add-on Version:* JIRA Service Desk v2.4-OD-05-001-D20150322T231214 |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1745]. {panel} *Steps to Reproduce:* # Have a JSD project # Visit the customer portal # Select the issue to create # Fill out the fields # Hit Create (and keep hiting Create until the window closes) See screencast: http://screencast.com/t/kVnq50ajo *Expected Results:* JSD would disable the Create button and keep it that way until the entire creating process is done. *Actual Results:* JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue). *Workaround:* Wait for JSD to dismiss that window. *Add-on Version:* JIRA Service Desk v2.4-OD-05-001-D20150322T231214 |
Link |
New:
This issue relates to |
Workflow | Original: JSD Bug Workflow v2 [ 1602565 ] | New: JSD Bug Workflow v4 [ 1615503 ] |
Workflow | Original: JSD Bug Workflow [ 1398704 ] | New: JSD Bug Workflow v2 [ 1602565 ] |
Workflow | Original: TTT: Simple Issue Tracking Workflow [ 849144 ] | New: JSD Bug Workflow [ 1398704 ] |