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  1. Jira Service Management Data Center
  2. JSDSERVER-1745

Service Desk creating duplicate tickets

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Have a JSD project
      2. Visit the customer portal
      3. Select the issue to create
      4. Fill out the fields
      5. Hit Create (and keep hiting Create until the window closes)
        See screencast: http://screencast.com/t/kVnq50ajo

      Expected Results:
      JSD would disable the Create button and keep it that way until the entire creating process is done.

      Actual Results:
      JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue).

      Workaround:
      Wait for JSD to dismiss that window.

      Add-on Version:
      JIRA Service Desk v2.4-OD-05-001-D20150322T231214

            [JSDSERVER-1745] Service Desk creating duplicate tickets

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305219 ] New: JAC Bug Workflow v3 [ 3125723 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059160 ] New: JSD Bug Workflow v5 - TEMP [ 2305219 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056564 ] New: JSD Bug Workflow v5 [ 2059160 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956188 ] New: JSD Bug Workflow v5 - TEMP [ 2056564 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615503 ] New: JSD Bug Workflow v5 [ 1956188 ]
            jonah (Inactive) made changes -
            Description Original: *Steps to Reproduce:*
            # Have a JSD project
            # Visit the customer portal
            # Select the issue to create
            # Fill out the fields
            # Hit Create (and keep hiting Create until the window closes)
            See screencast: http://screencast.com/t/kVnq50ajo

            *Expected Results:*
            JSD would disable the Create button and keep it that way until the entire creating process is done.

            *Actual Results:*
            JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue).

            *Workaround:*
            Wait for JSD to dismiss that window.

            *Add-on Version:*
            JIRA Service Desk v2.4-OD-05-001-D20150322T231214             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1745].
              {panel}

            *Steps to Reproduce:*
            # Have a JSD project
            # Visit the customer portal
            # Select the issue to create
            # Fill out the fields
            # Hit Create (and keep hiting Create until the window closes)
            See screencast: http://screencast.com/t/kVnq50ajo

            *Expected Results:*
            JSD would disable the Create button and keep it that way until the entire creating process is done.

            *Actual Results:*
            JSD disables the Create button for a while, but before the window closes, it re-activates it again (which is probably causing this issue).

            *Workaround:*
            Wait for JSD to dismiss that window.

            *Add-on Version:*
            JIRA Service Desk v2.4-OD-05-001-D20150322T231214
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1745 [ JSDCLOUD-1745 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602565 ] New: JSD Bug Workflow v4 [ 1615503 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398704 ] New: JSD Bug Workflow v2 [ 1602565 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 849144 ] New: JSD Bug Workflow [ 1398704 ]

              mdo Minh Do (Inactive)
              ediel Elisa [Atlassian]
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: