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Resolution: Fixed
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “Share requests with groups” feature, which will make it easier to build the pool of potential internal voters on a request.
To learn more about the release, visit the Jira Service Management 5.9 release notes.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Hi everyone, In Jira Service Management 4.15, we shipped the ability for help seekers to vote on requests through the customer portal. Previously, voting was only available for agents or users with accounts on the Jira instance, excluding many help seekers who only interact with the requests through the portal.
The feedback post the release made it clear that the feature shipped in 4.15 wasn’t resolving the use case. Although the votes field was made accessible on the portal, the pool of potential voters was limited by the existing request sharing model.
In our upcoming 5.9 release, we’ll be shipping the Sharing requests with group feature that will allow sharing requests with Jira groups. Project admins will no longer have to rebuild internal customer groups within their organization or manually add group members as request participants to grant them access to requests. The feature provides a more efficient and scalable means of sharing requests with internal customers (employees) without additional permission management, making it easier to build the pool of potential voters on a request.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Problem definition
It's not possible for Service Desk customers to vote for a request via the Customer Portal.
Suggestion
Allow the voting feature in Customer Portal
Could you please implement the ability to vote on an issue using Customer Portal interface? That would be great!
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[JSDSERVER-1743] Ability to vote on an issue on Customer Portal
| Remote Link | New: This issue links to "Page (Confluence)" [ 849468 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 772776 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1743]. {panel} {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Sharing request with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]” feature, which will make it easier to build the pool of potential internal voters on a request. To learn more about the release, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 4 May 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, In [Jira Service Management 4.15|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-15-x-release-notes-1043891577.html], we shipped the ability for help seekers to vote on requests through the customer portal. Previously, voting was only available for agents or users with accounts on the Jira instance, excluding many help seekers who only interact with the requests through the portal. The feedback post the release made it clear that the feature shipped in 4.15 wasn’t resolving the use case. Although the votes field was made accessible on the portal, the pool of potential voters was limited by the existing request sharing model. In our upcoming 5.9 release, we’ll be shipping the [Sharing requests with group feature|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=sharing&p=607f3cb9-fb] that will allow sharing requests with Jira groups. Project admins will no longer have to rebuild internal customer groups within their organization or manually add group members as request participants to grant them access to requests. The feature provides a more efficient and scalable means of sharing requests with internal customers (employees) without additional permission management, making it easier to build the pool of potential voters on a request. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem definition It's not possible for Service Desk customers to vote for a request via the Customer Portal. h3. Suggestion Allow the voting feature in Customer Portal {panel:title=Original description} Could you please implement the ability to vote on an issue using Customer Portal interface? That would be great! {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1743]. {panel} {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]” feature, which will make it easier to build the pool of potential internal voters on a request. To learn more about the release, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 4 May 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, In [Jira Service Management 4.15|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-15-x-release-notes-1043891577.html], we shipped the ability for help seekers to vote on requests through the customer portal. Previously, voting was only available for agents or users with accounts on the Jira instance, excluding many help seekers who only interact with the requests through the portal. The feedback post the release made it clear that the feature shipped in 4.15 wasn’t resolving the use case. Although the votes field was made accessible on the portal, the pool of potential voters was limited by the existing request sharing model. In our upcoming 5.9 release, we’ll be shipping the [Sharing requests with group feature|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=sharing&p=607f3cb9-fb] that will allow sharing requests with Jira groups. Project admins will no longer have to rebuild internal customer groups within their organization or manually add group members as request participants to grant them access to requests. The feature provides a more efficient and scalable means of sharing requests with internal customers (employees) without additional permission management, making it easier to build the pool of potential voters on a request. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem definition It's not possible for Service Desk customers to vote for a request via the Customer Portal. h3. Suggestion Allow the voting feature in Customer Portal {panel:title=Original description} Could you please implement the ability to vote on an issue using Customer Portal interface? That would be great! {panel} |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1743]. {panel} {panel:title=Atlassian Update – 4 May 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, In [Jira Service Management 4.15|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-15-x-release-notes-1043891577.html], we shipped the ability for help seekers to vote on requests through the customer portal. Previously, voting was only available for agents or users with accounts on the Jira instance, excluding many help seekers who only interact with the requests through the portal. The feedback post the release made it clear that the feature shipped in 4.15 wasn’t resolving the use case. Although the votes field was made accessible on the portal, the pool of potential voters was limited by the existing request sharing model. In our upcoming 5.9 release, we’ll be shipping the [Sharing requests with group feature|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=sharing&p=607f3cb9-fb] that will allow sharing requests with Jira groups. Project admins will no longer have to rebuild internal customer groups within their organization or manually add group members as request participants to grant them access to requests. The feature provides a more efficient and scalable means of sharing requests with internal customers (employees) without additional permission management, making it easier to build the pool of potential voters on a request. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem definition It's not possible for Service Desk customers to vote for a request via the Customer Portal. h3. Suggestion Allow the voting feature in Customer Portal {panel:title=Original description} Could you please implement the ability to vote on an issue using Customer Portal interface? That would be great! {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1743]. {panel} {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Sharing request with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]” feature, which will make it easier to build the pool of potential internal voters on a request. To learn more about the release, visit the [Jira Service Management 5.9 release notes|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 4 May 2023|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, In [Jira Service Management 4.15|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-15-x-release-notes-1043891577.html], we shipped the ability for help seekers to vote on requests through the customer portal. Previously, voting was only available for agents or users with accounts on the Jira instance, excluding many help seekers who only interact with the requests through the portal. The feedback post the release made it clear that the feature shipped in 4.15 wasn’t resolving the use case. Although the votes field was made accessible on the portal, the pool of potential voters was limited by the existing request sharing model. In our upcoming 5.9 release, we’ll be shipping the [Sharing requests with group feature|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=sharing&p=607f3cb9-fb] that will allow sharing requests with Jira groups. Project admins will no longer have to rebuild internal customer groups within their organization or manually add group members as request participants to grant them access to requests. The feature provides a more efficient and scalable means of sharing requests with internal customers (employees) without additional permission management, making it easier to build the pool of potential voters on a request. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} h3. Problem definition It's not possible for Service Desk customers to vote for a request via the Customer Portal. h3. Suggestion Allow the voting feature in Customer Portal {panel:title=Original description} Could you please implement the ability to vote on an issue using Customer Portal interface? That would be great! {panel} |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| Fix Version/s | New: 5.9.0 [ 104928 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 772170 ] |
| UIS | Original: 417 | New: 447 |
| UIS | Original: 476 | New: 417 |
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