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  1. Jira Service Management Data Center
  2. JSDSERVER-172

Allow user to edit fields using the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In some cases, the user is required to update few fields via the Customer Portal, which currently only allows users to add comments.

      It will be nice if it's possible for the user to be able to update and edit custom fields directly from the Customer Portal instead of going to the default issue view.

            [JSDSERVER-172] Allow user to edit fields using the Customer Portal

            Shankar Rishikesh added a comment -

            This is a requirement, please allow few basic fields to be editable in Portal by customer like Urgency, Impact, SLA (may be just view option)...

            Shankar Rishikesh added a comment - This is a requirement, please allow few basic fields to be editable in Portal by customer like Urgency, Impact, SLA (may be just view option)...
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 593956 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 592518 ]

            David Vazquez added a comment -

            +1

            David Vazquez added a comment - +1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010382 ] New: JAC Suggestion Workflow 3 [ 3647774 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664094 ] New: JAC Suggestion Workflow [ 3010382 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323380 ] New: Confluence Workflow - Public Facing v4 [ 2664094 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052160 ] New: JSD Suggestion Workflow - TEMP [ 2323380 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047643 ] New: JSD Suggestion Workflow [ 2052160 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279612 ] New: JSD Suggestion Workflow - TEMP [ 2047643 ]

              Unassigned Unassigned
              aalshargabi AlaA
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                Created:
                Updated:
                Resolved: