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  1. Jira Service Management Data Center
  2. JSDSERVER-1683

Create issue through JIRA interface doesn't send notification

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • None
    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Create a service desk
      2. Set e-mail with default configuration
      3. Create an issue to a customer through JIRA interface
      4. Check that the "Channel" under "Service Desk request" will be set to JIRA.
      5. JIRA Service desk will not send notifications to such user

          Form Name

            [JSDSERVER-1683] Create issue through JIRA interface doesn't send notification

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305215 ] New: JAC Bug Workflow v3 [ 3125719 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059156 ] New: JSD Bug Workflow v5 - TEMP [ 2305215 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056559 ] New: JSD Bug Workflow v5 [ 2059156 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956181 ] New: JSD Bug Workflow v5 - TEMP [ 2056559 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614904 ] New: JSD Bug Workflow v5 [ 1956181 ]
            jonah (Inactive) made changes -
            Description Original: h4. Steps to reproduce

            # Create a service desk
            # Set e-mail with default configuration
            # Create an issue to a customer through JIRA interface
            # Check that the "Channel" under "Service Desk request" will be set to JIRA.
            # JIRA Service desk will not send notifications to such user
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1683].
              {panel}

            h4. Steps to reproduce

            # Create a service desk
            # Set e-mail with default configuration
            # Create an issue to a customer through JIRA interface
            # Check that the "Channel" under "Service Desk request" will be set to JIRA.
            # JIRA Service desk will not send notifications to such user
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1683 [ JSDCLOUD-1683 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602238 ] New: JSD Bug Workflow v4 [ 1614904 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398289 ] New: JSD Bug Workflow v2 [ 1602238 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Outgoing [ 27895 ]

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: