• Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • None
    • Email - Outgoing

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Create a service desk
      2. Set e-mail with default configuration
      3. Create an issue to a customer through JIRA interface
      4. Check that the "Channel" under "Service Desk request" will be set to JIRA.
      5. JIRA Service desk will not send notifications to such user

          Form Name

            [JSDSERVER-1683] Create issue through JIRA interface doesn't send notification

            No work has yet been logged on this issue.

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: