Create issue through JIRA interface doesn't send notification

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Create a service desk
      2. Set e-mail with default configuration
      3. Create an issue to a customer through JIRA interface
      4. Check that the "Channel" under "Service Desk request" will be set to JIRA.
      5. JIRA Service desk will not send notifications to such user

            Assignee:
            Chuong Nam Nguyen (Inactive)
            Reporter:
            Benito Picarelli
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              Created:
              Updated:
              Resolved: