As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

However, for now the app is available for Server only.

For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

As we believe this feature is a must for Jira Service Desk, we created an add-on to do it: https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk

The Customer has to select a Service desk project to see the requests for it.

It allows the Jira Service Desk project admin to decide which fields to be available for the Portal Customer to see, and the Customer can decide which of the allowed fields to show. There is an option to allow Customers to see all requests in the portal or only the ones that they should have access to. Export to CSV is available. Sorting by column and filtering are also there. 

More features to be added soon. 

Feedback is highly appreciated!

Hi, some additions for this issue. Why it is not possible to manage My requests page by admin including different fields on the filter. My customers would like to se not all requests but to filter by versiones, components etc. It will be fine to develop My requests page by admin like different Queues filters are developed

Hey tdalon.work this feature have been released on server in version 3.1.0
For the release notes please visit: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-1-x-release-notes-800693682.html

Yes. what about when it will be released on the server version?

And what about server version of Service Desk? When will we have this feature?

Hi everyone,
We released the ability to filter by request type, service desk and open/close on JIRA Service Desk 3.1.0-OD-10.
Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page
Cheers,
Service Desk Team

Any update on this issue? I just received a request from our customers to allow greater filtering of issues a well.

Our client wants to filter on Issue type instead of Issue Status (Open,close)

If possible, it would be great to add the ability to set the default view (Open, All, or Closed) for customers as well. Help non-technical customers see all their opens to track right away and avoid confusion from the beginning.