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  1. Jira Service Management Data Center
  2. JSDSERVER-1663

Allow customers to filter My Requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Scenario 1: Customer belongs to multiple JSDs
      Scenario 2: Customer has lots issues with different issue types

      It would be nice to allow customers to filter their requests on the 'My Requests' page per project or issue type. Today the options: All/Open/Closed requests and search for ticket title does not cover those scenarios if customer don't remember any of those but the project.

          Form Name

            [JSDSERVER-1663] Allow customers to filter My Requests

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011586 ] New: JAC Suggestion Workflow 3 [ 3646787 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664636 ] New: JAC Suggestion Workflow [ 3011586 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326060 ] New: Confluence Workflow - Public Facing v4 [ 2664636 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054063 ] New: JSD Suggestion Workflow - TEMP [ 2326060 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049392 ] New: JSD Suggestion Workflow [ 2054063 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280692 ] New: JSD Suggestion Workflow - TEMP [ 2049392 ]
            jonah (Inactive) made changes -
            Description Original: Scenario 1: Customer belongs to multiple JSDs
            Scenario 2: Customer has lots issues with different issue types

            It would be nice to allow customers to filter their requests on the 'My Requests' page per project or issue type. Today the options: All/Open/Closed requests and search for ticket title does not cover those scenarios if customer don't remember any of those but the project.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1663].
              {panel}

            Scenario 1: Customer belongs to multiple JSDs
            Scenario 2: Customer has lots issues with different issue types

            It would be nice to allow customers to filter their requests on the 'My Requests' page per project or issue type. Today the options: All/Open/Closed requests and search for ticket title does not cover those scenarios if customer don't remember any of those but the project.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1663 [ JSDCLOUD-1663 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

              Unassigned Unassigned
              ediel Elisa [Atlassian]
              Votes:
              17 Vote for this issue
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: