Issue Summary

When adding an attachment via Agent View with no comment entered, the attachment does not become visible in the Customer Portal

This is a reoccurrence of JSDSERVER-6706 (Fixed versions: 4.5.4 and 4.8.0)

Steps to Reproduce

• In the UI (Agent View), click on the Comment box, then drag and drop an attachment to the issue
  • It sometimes opens the comment pop-up with the attachment to click on Share with customer/internally, but the bug only happens when this pop-up doesn't show, and the attachment gets automatically uploaded

Expected Results

The Activity tab shows 'user XXX added a comment', and the file is visible in the Customer Portal view

Actual Results

The Activity tab shows 'user XXX made changes', and the file is missing from the Customer Portal view

Workaround

Adding attachments as comments