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  1. Jira Service Management Data Center
  2. JSDSERVER-1637

As an SD Admin, I want the ability to customize the Public Sign-up Form / Page

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Desription

      To allow Service Desk Admin to customize the text / custom fields / links in the Public Sign-up Page/Email Form.
      Different companies have different preference over what information is needed from the customer
      A certain subset of users will inadvertently glance over the details and when/if that happens, there is no way to proactively prevent them from clicking the wrong link (restart sign up vs continue sign up).

      Sample Email

      Click the button below to confirm your email address and create your new account!

This email will expire 24 hours after it was sent. You can restart the sign up process here.

Continue sign up

      Ideally, the continue sign up link would be first and foremost and the restart the sign up link would be smaller at the end of the message.

            [JSDSERVER-1637] As an SD Admin, I want the ability to customize the Public Sign-up Form / Page

            Scott Allen added a comment -

            We have recently migrated to the cloud and this feature is a must for use now. Users are entering many different name configurations, last, first - first, last - just last - just first and we have now way to enforce a standard which is causing issues for our agents. 

            Scott Allen added a comment - We have recently migrated to the cloud and this feature is a must for use now. Users are entering many different name configurations, last, first - first, last - just last - just first and we have now way to enforce a standard which is causing issues for our agents. 

            Pavel Kratky added a comment -

            +1

            Pavel Kratky added a comment - +1

            Paul Mata added a comment -

            With Atlassian recently announcing that they will end support for server applications, I have my doubts about this feature ever being implemented - even if they will maintain the data center applications.

            Paul Mata added a comment - With Atlassian recently announcing that they will end support for server applications, I have my doubts about this feature ever being implemented - even if they will maintain the data center applications.

            Mithil Kapatel added a comment - - edited

            We have recently migrated SalesForce to JSD and this feature is must need.

            This request is created in 2015 but still it is in "Gathering Interest" status. What is the estimated time frame to introduce this Feature?

            Mithil Kapatel added a comment - - edited We have recently migrated SalesForce to JSD and this feature is must need. This request is created in 2015 but still it is in "Gathering Interest" status. What is the estimated time frame to introduce this Feature?

              Unassigned Unassigned
              jworley Jason Worley (Inactive)
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                Created:
                Updated: