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  1. Jira Service Management Data Center
  2. JSDSERVER-1633

Request Type value is "No Match" when being moved.

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      Steps to Reproduce:

      1. Create two dummy Service Desk project.
      2. Login as Customer and access one of the Customer Portal.
      3. Create a new Request.
      4. Log out and logging in as JIRA Admin with Agents permission.
      5. Move the issue that is just recently created to the second dummy SDS project without making any changes on any fields.

      Expected Result:

      • With the same Issue Type and Request Type, the issue moved without any details missing.

      Actual Result:

      • In Service Desk request section, the Request Type is "No Match"

      Notes:

      • The issue is moved without any issue and it is showing on the customer "My Request" page.
      • Including Customer Request Type in the View Issue screen will shown the correct Request Type.

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          Form Name

            [JSDSERVER-1633] Request Type value is "No Match" when being moved.

            Ivan Tse made changes -
            Comment [ A comment with security level 'atlassian-staff' was removed. ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304155 ] New: JAC Bug Workflow v3 [ 3125216 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058124 ] New: JSD Bug Workflow v5 - TEMP [ 2304155 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055653 ] New: JSD Bug Workflow v5 [ 2058124 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955674 ] New: JSD Bug Workflow v5 - TEMP [ 2055653 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615471 ] New: JSD Bug Workflow v5 [ 1955674 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: mfd New: affects-server mfd
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602473 ] New: JSD Bug Workflow v4 [ 1615471 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398583 ] New: JSD Bug Workflow v2 [ 1602473 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 840376 ] New: JSD Bug Workflow [ 1398583 ]

              tbuiquang Thong Bui Quang (Inactive)
              jrahmadiputra Julian (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: