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  1. Jira Service Management Data Center
  2. JSDSERVER-1631

Add built-in PGP support in JIRA Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • API and Integrations
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    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      PGP/GPG encryption mechanism can be used to communicate with customers securely.

      The ticketing system should be able to have a database of public keys belonging to the customers and then automatically decrypt incoming messages. This way, sending out replies or follow-ups through the ticketing system would be automatically encrypted with the IT side private key.

          Form Name

            [JSDSERVER-1631] Add built-in PGP support in JIRA Service Desk

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012064 ] New: JAC Suggestion Workflow 3 [ 3651009 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664638 ] New: JAC Suggestion Workflow [ 3012064 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 1
            SET Analytics Bot made changes -
            Support reference count New: 2

              Unassigned Unassigned
              ccapiaux Clement Capiaux (Inactive)
              Votes:
              9 Vote for this issue
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              11 Start watching this issue

                Created:
                Updated:
                Resolved: