Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-16146

The Assets View Screen Does Not Load When Using The "Original" Theme

XMLWordPrintable

      Issue Summary

      The Assets view screen does not load when using the "Original" theme

      Steps to Reproduce

      • Log in to JSM version 10.3.5 and go to Profile -> Theme -> Select "Original."
      • Attempt to view any objects at <base_url>/secure/insight/assets/<object> and observe that the attributes and other tabs/panels fail to load.
      • Navigate back to Profile -> Theme and select any theme other than "Original." Upon doing so, try accessing the objects, and they will display correctly.

      Expected Results

      Objects should be loading irrespective of the "Theme" selected.

      Actual Results

      Objects are not loading with "Original" theme and below API calls are returning 400 response code.

      • /rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-attributes-web-resource
      • rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-outboundreferences-web-resource
      • rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-attachments-web-resource

      Workaround

      Currently, there is no known workaround for this behavior other than switching to another "Theme." A workaround will be added here when available.

        1. image-2025-04-08-10-06-02-747.png
          59 kB
          Nikhil Janardhanan

              c8bcca445054 Benjamin Suess
              4a39baba09d4 Nikhil Janardhanan
              Votes:
              2 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: