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  1. Jira Service Management Data Center
  2. JSDSERVER-16146

The Assets View Screen Does Not Load When Using The "Original" Theme

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      Issue Summary

      The Assets view screen does not load when using the "Original" theme

      Steps to Reproduce

      • Log in to JSM version 10.3.5 and go to Profile -> Theme -> Select "Original."
      • Attempt to view any objects at <base_url>/secure/insight/assets/<object> and observe that the attributes and other tabs/panels fail to load.
      • Navigate back to Profile -> Theme and select any theme other than "Original." Upon doing so, try accessing the objects, and they will display correctly.

      Expected Results

      Objects should be loading irrespective of the "Theme" selected.

      Actual Results

      Objects are not loading with "Original" theme and below API calls are returning 400 response code.

      • /rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-attributes-web-resource
      • rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-outboundreferences-web-resource
      • rest/insight-widgets/1/widgets/render?wrid=insight-objectpage-attachments-web-resource

      Workaround

      Currently, there is no known workaround for this behavior other than switching to another "Theme." A workaround will be added here when available.

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          Form Name

            [JSDSERVER-16146] The Assets View Screen Does Not Load When Using The "Original" Theme

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 40 New: 50
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            UIS New: 40
            SET Analytics Bot made changes -
            Support reference count New: 2
            Benjamin Suess made changes -
            Fix Version/s New: 10.7.0 [ 111197 ]
            Fix Version/s New: 10.3.6 [ 111290 ]
            Fix Version/s New: 10.6.0 [ 110418 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Benjamin Suess made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]

              c8bcca445054 Benjamin Suess
              4a39baba09d4 Nikhil Janardhanan
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: