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  1. Jira Service Management Data Center
  2. JSDSERVER-16111

JQL Basic Search is not taking the Assets customfield value with Placeholder

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • 10.3.8
    • 10.3.2, 10.3.4, 10.5.0, 10.3.6

      Issue Summary

      JQL Basic Search is not taking the Assets customfield value with Placeholder

      Steps to Reproduce

      • Login to Jira and create an Object Schema
      • Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
      • Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type
      • Create 2 customfield: Country_assets and Customer with below configuration
      • Add both customfield to a Project Screen
      • Create a Ticket with the details
      • Navigate to Issue --> Search Issues
      • Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

      Expected Results

      Object from the Drop-down are selected successfully

      Actual Results

      We get an error as mentioned in the screenshot but JQL is updated the value.

      Recording here:

      Workaround

      Disable the dark feature assets.aql.scope.filtering.on.issue.update by:

      • Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
      • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

      Note: This workaround will reintroduce JSDSERVER-15453

          Form Name

            [JSDSERVER-16111] JQL Basic Search is not taking the Assets customfield value with Placeholder

            Hi everyone,

            This is Ben from the JSM team

            This bug will be closed as it is a duplicate of of this bug https://jira.atlassian.com/browse/JSDSERVER-16138 

            This was only fixed on JSM 10.6, but will now be fixed on JSM 10.3 as well.

            But in the mean time, please use the workaround of disabling the dark feature by 

            • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

            Benjamin Suess added a comment - Hi everyone, This is Ben from the JSM team This bug will be closed as it is a duplicate of of this bug https://jira.atlassian.com/browse/JSDSERVER-16138   This was only fixed on JSM 10.6, but will now be fixed on JSM 10.3 as well. But in the mean time, please use the workaround of disabling the dark feature by  Adding  assets.aql.scope.filtering.on.issue.update.disabled  to the list of dark features

            Hi,

            We need the fix quickly. This is blocking our upgrade.

             

            Regards.

            Cristina Sanz García added a comment - Hi, We need the fix quickly. This is blocking our upgrade.   Regards.

            Hi, also we have problem when we try to move issue, the same problem “Could not find Assets object/s”.

            Nataliia Pavlenko added a comment - Hi, also we have problem when we try to move issue, the same problem “Could not find Assets object/s”.

            Same problem on Jira 10.3.4. As we are planning on upgrading our production instance so please fix it fast.

            Tomasz Kowalczyk added a comment - Same problem on Jira 10.3.4. As we are planning on upgrading our production instance so please fix it fast.

              c8bcca445054 Benjamin Suess
              072fabfd41a3 Shreekesh Mohan
              Affected customers:
              22 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: