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  1. Jira Service Management Data Center
  2. JSDSERVER-16111

JQL Basic Search is not taking the Assets customfield value with Placeholder

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • 10.3.8
    • 10.3.2, 10.3.4, 10.5.0, 10.3.6

      Issue Summary

      JQL Basic Search is not taking the Assets customfield value with Placeholder

      Steps to Reproduce

      • Login to Jira and create an Object Schema
      • Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
      • Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type
      • Create 2 customfield: Country_assets and Customer with below configuration
      • Add both customfield to a Project Screen
      • Create a Ticket with the details
      • Navigate to Issue --> Search Issues
      • Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

      Expected Results

      Object from the Drop-down are selected successfully

      Actual Results

      We get an error as mentioned in the screenshot but JQL is updated the value.

      Recording here:

      Workaround

      Disable the dark feature assets.aql.scope.filtering.on.issue.update by:

      • Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
      • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

      Note: This workaround will reintroduce JSDSERVER-15453

        1. Country_assets-customfield-confi.png
          168 kB
          Shreekesh Mohan
        2. CoUNTRY-customfield-confi.png
          167 kB
          Shreekesh Mohan
        3. Country-object.png
          196 kB
          Shreekesh Mohan
        4. Screen Recording 2025-03-14 at 7.00.37 PM.mov
          32.93 MB
          Shreekesh Mohan

            [JSDSERVER-16111] JQL Basic Search is not taking the Assets customfield value with Placeholder

            Benjamin Suess made changes -
            Fix Version/s New: 10.3.8 [ 112691 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]
            Benjamin Suess made changes -
            Description Original: h3. Issue Summary
            JQL Basic Search is not taking the Assets customfield value with Placeholder

            h3. Steps to Reproduce
            * Login to Jira and create an Object Schema
            * Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
            * Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type

            * Create 2 customfield: Country_assets and Customer with below configuration

            * Add both customfield to a Project Screen
            * Create a Ticket with the details
            * Navigate to Issue --> Search Issues
            * Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

            h3. Expected Results
            Object from the Drop-down are selected successfully

            h3. Actual Results
            We get an error as mentioned in the screenshot but JQL is updated the value.

            Recording here:

            h3. Workaround
            Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            JQL Basic Search is not taking the Assets customfield value with Placeholder
            h3. Steps to Reproduce
             * Login to Jira and create an Object Schema
             * Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
             * Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type

             * Create 2 customfield: Country_assets and Customer with below configuration

             * Add both customfield to a Project Screen
             * Create a Ticket with the details
             * Navigate to Issue --> Search Issues
             * Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

            h3. Expected Results

            Object from the Drop-down are selected successfully
            h3. Actual Results

            We get an error as mentioned in the screenshot but JQL is updated the value.

            Recording here:
            h3. Workaround

            Disable the dark feature assets.aql.scope.filtering.on.issue.update by:
             * Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
             * Adding *assets.aql.scope.filtering.on.issue.update.disabled* to the list of dark features

            Note: This workaround will reintroduce [JSDSERVER-15453|https://jira.atlassian.com/browse/JSDSERVER-15453]
            Benjamin Suess made changes -
            Link New: This issue duplicates JSDSERVER-16138 [ JSDSERVER-16138 ]
            Benjamin Suess made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]

            Benjamin Suess added a comment -

            Hi everyone,

            This is Ben from the JSM team

            This bug will be closed as it is a duplicate of of this bug https://jira.atlassian.com/browse/JSDSERVER-16138 

            This was only fixed on JSM 10.6, but will now be fixed on JSM 10.3 as well.

            But in the mean time, please use the workaround of disabling the dark feature by 

            • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

            Benjamin Suess added a comment - Hi everyone, This is Ben from the JSM team This bug will be closed as it is a duplicate of of this bug https://jira.atlassian.com/browse/JSDSERVER-16138   This was only fixed on JSM 10.6, but will now be fixed on JSM 10.3 as well. But in the mean time, please use the workaround of disabling the dark feature by  Adding  assets.aql.scope.filtering.on.issue.update.disabled  to the list of dark features
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 9 New: 10
            Marc Dacanay made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            Navneeth S made changes -
            Symptom Severity Original: Severity 3 - Minor [ 15832 ] New: Severity 2 - Major [ 15831 ]

              c8bcca445054 Benjamin Suess
              072fabfd41a3 Shreekesh Mohan
              Affected customers:
              22 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: