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  1. Jira Service Management Data Center
  2. JSDSERVER-16111

JQL Basic Search is not taking the Assets customfield value with Placeholder

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • 10.3.8
    • 10.3.2, 10.3.4, 10.5.0, 10.3.6

      Issue Summary

      JQL Basic Search is not taking the Assets customfield value with Placeholder

      Steps to Reproduce

      • Login to Jira and create an Object Schema
      • Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
      • Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type
      • Create 2 customfield: Country_assets and Customer with below configuration
      • Add both customfield to a Project Screen
      • Create a Ticket with the details
      • Navigate to Issue --> Search Issues
      • Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

      Expected Results

      Object from the Drop-down are selected successfully

      Actual Results

      We get an error as mentioned in the screenshot but JQL is updated the value.

      Recording here:

      Workaround

      Disable the dark feature assets.aql.scope.filtering.on.issue.update by:

      • Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
      • Adding assets.aql.scope.filtering.on.issue.update.disabled to the list of dark features

      Note: This workaround will reintroduce JSDSERVER-15453

        1. Country_assets-customfield-confi.png
          168 kB
          Shreekesh Mohan
        2. CoUNTRY-customfield-confi.png
          167 kB
          Shreekesh Mohan
        3. Country-object.png
          196 kB
          Shreekesh Mohan
        4. Screen Recording 2025-03-14 at 7.00.37 PM.mov
          32.93 MB
          Shreekesh Mohan

          Form Name

            [JSDSERVER-16111] JQL Basic Search is not taking the Assets customfield value with Placeholder

            Benjamin Suess made changes -
            Fix Version/s New: 10.3.8 [ 112691 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]
            Benjamin Suess made changes -
            Description Original: h3. Issue Summary
            JQL Basic Search is not taking the Assets customfield value with Placeholder

            h3. Steps to Reproduce
            * Login to Jira and create an Object Schema
            * Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
            * Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type

            * Create 2 customfield: Country_assets and Customer with below configuration

            * Add both customfield to a Project Screen
            * Create a Ticket with the details
            * Navigate to Issue --> Search Issues
            * Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

            h3. Expected Results
            Object from the Drop-down are selected successfully

            h3. Actual Results
            We get an error as mentioned in the screenshot but JQL is updated the value.

            Recording here:

            h3. Workaround
            Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            JQL Basic Search is not taking the Assets customfield value with Placeholder
            h3. Steps to Reproduce
             * Login to Jira and create an Object Schema
             * Create 2 Object Type: 'Country' and 'Users' with attribute 'attribute' mapped to Object Type Country
             * Create multiple object in both Object Type and map the attribute 'Country' in 'Users' object type

             * Create 2 customfield: Country_assets and Customer with below configuration

             * Add both customfield to a Project Screen
             * Create a Ticket with the details
             * Navigate to Issue --> Search Issues
             * Select Basic Search and look for the 'Customer' customfield and try selecting the objects from the drop-down

            h3. Expected Results

            Object from the Drop-down are selected successfully
            h3. Actual Results

            We get an error as mentioned in the screenshot but JQL is updated the value.

            Recording here:
            h3. Workaround

            Disable the dark feature assets.aql.scope.filtering.on.issue.update by:
             * Going to the page: <JIRA_BASE_URL>/secure/SiteDarkFeatures!default.jspa
             * Adding *assets.aql.scope.filtering.on.issue.update.disabled* to the list of dark features

            Note: This workaround will reintroduce [JSDSERVER-15453|https://jira.atlassian.com/browse/JSDSERVER-15453]
            Benjamin Suess made changes -
            Link New: This issue duplicates JSDSERVER-16138 [ JSDSERVER-16138 ]
            Benjamin Suess made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 9 New: 10
            Marc Dacanay made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            Navneeth S made changes -
            Symptom Severity Original: Severity 3 - Minor [ 15832 ] New: Severity 2 - Major [ 15831 ]
            Navneeth S made changes -
            Affects Version/s New: 10.3.6 [ 111290 ]

              c8bcca445054 Benjamin Suess
              072fabfd41a3 Shreekesh Mohan
              Affected customers:
              22 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: