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  1. Jira Service Management Data Center
  2. JSDSERVER-1567

Ability to Generate a Report/Filter based on Service Desk Channel

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Reports
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin, I would like to be able to generate a report/filter to see how many of our customers are creating Service Desk request via email and Customer Portal.
      Use case:
      We would like to reduce the usage of emails in our organization. With this feature, we can focus on users who need education to use the Customer Portal instead, in creating their requests.

            [JSDSERVER-1567] Ability to Generate a Report/Filter based on Service Desk Channel

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011220 ] New: JAC Suggestion Workflow 3 [ 3648648 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663789 ] New: JAC Suggestion Workflow [ 3011220 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322203 ] New: Confluence Workflow - Public Facing v4 [ 2663789 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053612 ] New: JSD Suggestion Workflow - TEMP [ 2322203 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048761 ] New: JSD Suggestion Workflow [ 2053612 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280105 ] New: JSD Suggestion Workflow - TEMP [ 2048761 ]
            jonah (Inactive) made changes -
            Description Original: As an admin, I would like to be able to generate a report/filter to see how many of our customers are creating Service Desk request via email and Customer Portal.
            Use case:
            We would like to reduce the usage of emails in our organization. With this feature, we can focus on users who need education to use the Customer Portal instead, in creating their requests.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1567].
              {panel}

            As an admin, I would like to be able to generate a report/filter to see how many of our customers are creating Service Desk request via email and Customer Portal.
            Use case:
            We would like to reduce the usage of emails in our organization. With this feature, we can focus on users who need education to use the Customer Portal instead, in creating their requests.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1567 [ JSDCLOUD-1567 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 835873 ] New: JSD Suggestion Workflow [ 1280105 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: