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  1. Jira Service Management Data Center
  2. JSDSERVER-1567

Ability to Generate a Report/Filter based on Service Desk Channel

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Reports
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin, I would like to be able to generate a report/filter to see how many of our customers are creating Service Desk request via email and Customer Portal.
      Use case:
      We would like to reduce the usage of emails in our organization. With this feature, we can focus on users who need education to use the Customer Portal instead, in creating their requests.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-2344 Configure A Report To Show Channel Of Requests, Mail or Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-1567 Ability to Generate a Report/Filter based on Service Desk Channel

          • Closed

          Activity

            People

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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