NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Having a report to show JIRA Service Desk administrator which channel issues are created from.
This is to track user adoption of Service Desk. It would be beneficial to be able to see if Agents are creating tickets themselves, customers are sending requests via email, or customers are creating tickets via the JIRA Service Desk Customer Portal.
Workaround
issue.property["request.channel.type"].value = "email"
issue.property["request.channel.type"].value = "portal"
- is duplicated by
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JSDSERVER-1567 Ability to Generate a Report/Filter based on Service Desk Channel
- Closed
- is related to
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JSDSERVER-1247 Add Ability to Report on Issue Created Channel
- Gathering Interest
- relates to
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JSDCLOUD-2344 Configure A Report To Show Channel Of Requests, Mail or Customer Portal
- Gathering Interest
- mentioned in
-
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