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  1. Jira Service Management Data Center
  2. JSDSERVER-1557

Ability to add multiple lines (carriage return) in "Field help"

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At the moment, when adding "Field help" in Service Desk > Settings > Request types > Edit fields screen, it's only possible to add a single line. For longer descriptions, it would be useful to be able to add multiple lines, e.g. to explain each position in the select list.

      Use case
      Explanation for the 'Priority' field should be:

      Blocker - service is unavailable
      Major - majority of users cannot use the service
      Minor - some functionalities aren't working as expected

      At the moment, it has to be displayed as:

      Blocker - service is unavailable; Major - majority of users cannot use the service; Minor - some functionalities aren't working as expected

          Form Name

            [JSDSERVER-1557] Ability to add multiple lines (carriage return) in "Field help"

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011765 ] New: JAC Suggestion Workflow 3 [ 3651522 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665137 ] New: JAC Suggestion Workflow [ 3011765 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323550 ] New: Confluence Workflow - Public Facing v4 [ 2665137 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052339 ] New: JSD Suggestion Workflow - TEMP [ 2323550 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047226 ] New: JSD Suggestion Workflow [ 2052339 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279858 ] New: JSD Suggestion Workflow - TEMP [ 2047226 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, when adding "Field help" in *Service Desk > Settings > Request types > Edit fields* screen, it's only possible to add a single line. For longer descriptions, it would be useful to be able to add multiple lines, e.g. to explain each position in the select list.

            *Use case*
            Explanation for the 'Priority' field should be:
            {quote}Blocker - service is unavailable
            Major - majority of users cannot use the service
            Minor - some functionalities aren't working as expected
            {quote}
            At the moment, it has to be displayed as:
            {quote}Blocker - service is unavailable; Major - majority of users cannot use the service; Minor - some functionalities aren't working as expected{quote}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1557].
              {panel}

            At the moment, when adding "Field help" in *Service Desk > Settings > Request types > Edit fields* screen, it's only possible to add a single line. For longer descriptions, it would be useful to be able to add multiple lines, e.g. to explain each position in the select list.

            *Use case*
            Explanation for the 'Priority' field should be:
            {quote}Blocker - service is unavailable
            Major - majority of users cannot use the service
            Minor - some functionalities aren't working as expected
            {quote}
            At the moment, it has to be displayed as:
            {quote}Blocker - service is unavailable; Major - majority of users cannot use the service; Minor - some functionalities aren't working as expected{quote}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1557 [ JSDCLOUD-1557 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 833698 ] New: JSD Suggestion Workflow [ 1279858 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Tim Eddelbüttel added a comment -

            This is actually possible in wiki markup format.

            text \\ more text
            Example
            Blocker - service is unavailable \\ Major - majority of users cannot use the service \\ Minor - some functionalities aren't working as expected

            It's not nice to edit with a large description but it works.

            Tim Eddelbüttel added a comment - This is actually possible in wiki markup format. text \\ more text Example Blocker - service is unavailable \\ Major - majority of users cannot use the service \\ Minor - some functionalities aren't working as expected It's not nice to edit with a large description but it works.

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated:
                Resolved: