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  1. Jira Service Management Data Center
  2. JSDSERVER-1556

Permission scheme verification warning should be displayed only once

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Our company policy doesn't allow to delete any issues so I modified Service Desk permission scheme - I removed almost all Delete Issues permission entries.
      Now I got warning that This service desk project may not work as expected. (screens attached)
      This dialog is visible all the time for both Project Administrators and Agents.
      Additionally Project Administrators can revert JIRA Administrator's changes. According to me they shouldn't have such possibility but it is another issue.

      I think that such changes should be possible and notification should be displayed only once just after change and disappear after confirmation and shouldn't bothering other people especially agents who doesn't have to know technical aspects.

        1. delete_issue_permission.png
          6 kB
          Andrzej Warycha
        2. permission_scheme_error_dialog_for_agents.png
          12 kB
          Andrzej Warycha
        3. permission_scheme_error_dialog_project_administrators.png
          42 kB
          Andrzej Warycha
        4. service_desk_may_not_work_as_expected.png
          6 kB
          Andrzej Warycha

          Form Name

            [JSDSERVER-1556] Permission scheme verification warning should be displayed only once

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011486 ] New: JAC Suggestion Workflow 3 [ 3648931 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664373 ] New: JAC Suggestion Workflow [ 3011486 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324673 ] New: Confluence Workflow - Public Facing v4 [ 2664373 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053843 ] New: JSD Suggestion Workflow - TEMP [ 2324673 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049078 ] New: JSD Suggestion Workflow [ 2053843 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280593 ] New: JSD Suggestion Workflow - TEMP [ 2049078 ]
            jonah (Inactive) made changes -
            Description Original: Our company policy doesn't allow to delete any issues so I modified Service Desk permission scheme - I removed almost all *Delete Issues* permission entries.
            Now I got warning that *This service desk project may not work as expected.* (screens attached)
            This dialog is visible all the time for both Project Administrators and Agents.
            Additionally Project Administrators can revert JIRA Administrator's changes. According to me they shouldn't have such possibility but it is another issue.

            I think that such changes should be possible and notification should be displayed only once just after change and disappear after confirmation and shouldn't bothering other people especially agents who doesn't have to know technical aspects.

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1556].
              {panel}

            Our company policy doesn't allow to delete any issues so I modified Service Desk permission scheme - I removed almost all *Delete Issues* permission entries.
            Now I got warning that *This service desk project may not work as expected.* (screens attached)
            This dialog is visible all the time for both Project Administrators and Agents.
            Additionally Project Administrators can revert JIRA Administrator's changes. According to me they shouldn't have such possibility but it is another issue.

            I think that such changes should be possible and notification should be displayed only once just after change and disappear after confirmation and shouldn't bothering other people especially agents who doesn't have to know technical aspects.

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1556 [ JSDCLOUD-1556 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 833346 ] New: JSD Suggestion Workflow [ 1280593 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              7ee8cae5c301 Andrzej Warycha
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: