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  1. Jira Service Management Data Center
  2. JSDSERVER-1545

Public Sign Up for an Account on Base Portal URL

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When signing into the Customer Portal the default location for customer Login is

      • https://<INSTANCE NAME>.atlassian.net/servicedesk/customer/user/login?destination=portals

      However when Public Sign Up is enabled the Sign up for an account is not available at this location and is only located on the specific portal that Public sign up is enabled for even if there is only one service desk portal.

      Suggestion:

      Add sign up for an Account link to base service desk login page.

      Workaround:

      please refer to this knowledge-base article: Locating The Service Desk Portal URL For Public Sign UP

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            [JSDSERVER-1545] Public Sign Up for an Account on Base Portal URL

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 103031 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011747 ] New: JAC Suggestion Workflow 3 [ 3649302 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665105 ] New: JAC Suggestion Workflow [ 3011747 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323084 ] New: Confluence Workflow - Public Facing v4 [ 2665105 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051858 ] New: JSD Suggestion Workflow - TEMP [ 2323084 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047220 ] New: JSD Suggestion Workflow [ 2051858 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279315 ] New: JSD Suggestion Workflow - TEMP [ 2047220 ]
            jonah (Inactive) made changes -
            Description Original: When signing into the Customer Portal the default location for customer Login is
            - {{https://&lt;INSTANCE NAME>.atlassian.net/servicedesk/customer/user/login?destination=portals}}

            However when Public Sign Up is enabled the Sign up for an account is not available at this location and is only located on the specific portal that Public sign up is enabled for even if there is only one service desk portal.

            h3. Suggestion:
            Add *sign up for an Account* link to base service desk login page.

            h3. Workaround:
            please refer to this knowledge-base article: [Locating The Service Desk Portal URL For Public Sign UP | https://confluence.atlassian.com/display/CLOUDKB/Locating+The+Service+Desk+Portal+URL+For+Public+Sign+UP]             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1545].
              {panel}

            When signing into the Customer Portal the default location for customer Login is
            - {{https://&lt;INSTANCE NAME>.atlassian.net/servicedesk/customer/user/login?destination=portals}}

            However when Public Sign Up is enabled the Sign up for an account is not available at this location and is only located on the specific portal that Public sign up is enabled for even if there is only one service desk portal.

            h3. Suggestion:
            Add *sign up for an Account* link to base service desk login page.

            h3. Workaround:
            please refer to this knowledge-base article: [Locating The Service Desk Portal URL For Public Sign UP | https://confluence.atlassian.com/display/CLOUDKB/Locating+The+Service+Desk+Portal+URL+For+Public+Sign+UP]
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1545 [ JSDCLOUD-1545 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: external login pm sdt New: affects-cloud external login pm sdt

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              18 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: